SIP trunks up to 300 channels
Trunks from 10 to 300 channels, one channel per concurrent call. Add channels as your traffic grows, with no change of carrier.
Business and contact centres
Cloud telephony for multi-site businesses and contact centres
One phone system for every office and remote team, SIP trunks of up to 300 channels and the tools a contact centre runs on: call queues, recording, an auto-dialer, multi-agent WhatsApp and CRM integration. An operator since 2005, registered with the Spanish CNMC (no. 2012/2323).
The platform in numbers
250,000+ calls a day
6M+ minutes of talk time a month
99.5% measured availability over the last 12 months
21 years as a telecom operator
Availability as measured on our platform over the last 12 months, on redundant infrastructure. It is a measured figure, not a contractual commitment.
Room to grow without switching systems
No user limit on the PBX
Start with the headcount you have today and add users as you hire. Billed per user per month, with no minimum.
Local numbers in 83 countries
A local number for every market you serve, routed to whichever office or team you choose.
Wholesale trunk for carriers
For carriers, ITSPs and voice-agent agencies: a SIP trunk with national caller ID (CLI) and guaranteed DTMF.
One phone system for every site
Every office and every remote worker on the same virtual PBX: extensions that reach across sites, shared queues and call routing, and a local number for each site. Your people call out on the company number from their mobile, their computer or an IP desk phone. And if you sell abroad, you have local numbers in 83 countries.
Contact-centre tools
Auto-dialer
For outbound campaigns: the system works through your lists and hands the call to an agent as soon as someone picks up.
Queues and call recording
Call queues, IVR, opening hours and call recording, with reporting to manage your teams.
Multi-agent WhatsApp
One WhatsApp number shared by the whole team, inside your phone system, with each customer's history.
Voice and SMS APIs
Calls, SMS and numbers driven by REST API, so your own tools can plug straight into the phone system.
Call analysis and AI agents
Transcription, conversation analysis and voice agents: our AI is offered through our dedicated brand, utio.io.
Connected to your CRM
- Zoho
- Clientify
- HubSpot
- Google Calendar
- Holded
- GoHighLevel
- Odoo
- Google Sheets
- vTiger
The phone system integrates with Zoho, Clientify, HubSpot, Google Calendar, Holded, GoHighLevel, Odoo, Google Sheets and vTiger, and many more: if you use something else, just ask. The customer record pops up when the phone rings and every call is logged in the CRM.
Your data, hosted in Spain
Your telephony data, call recordings included, is hosted in Spain in line with the GDPR. Universal Telecom is an operator registered with the CNMC, Spain's telecoms regulator (no. 2012/2323), and a member of the RIPE NCC.
Moving off an on-premise PBX
- Keep your numbers. We handle porting for your landline numbers with no service interruption.
- No hardware to buy. Your teams use the mobile app and the webphone; the IP phones you already own stay compatible.
- A switchover planned with you. We design the numbering plan together: extensions, IVR, queues and opening hours.
- Rather keep your PBX? Connect it to our network with a SIP Trunk and move to the cloud when you're ready.
Trusted by
AirWifi
Local telecom operator (Cádiz, Spain)
A local operator in the province of Cádiz that runs its customer service on our platform.
Thousands of customers
Social Energy
Solar energy (Spain)
Spain's national leader in solar panels and home energy installations.
400+ staff in its call centre
Tingis Groupe
Contact centre
The largest call centre in northern Morocco, with operations in France, the Netherlands, Spain and Morocco.
1,000+ seats
Giantlink
Lead generation and BPO (France)
A French lead-generation and business process outsourcing company.
Tekçe
Luxury real estate
One of the leading luxury real-estate firms on the Costa del Sol and in Turkey.
Questions from businesses and contact centres
How many concurrent calls can the platform handle?
With SIP Trunk, 10 to 300 channels per trunk, each channel being one concurrent call. The platform carries over 250,000 calls a day and more than 6 million minutes a month.
What availability does the service have?
Over the last 12 months, the platform's measured availability was 99.5%, on redundant infrastructure. It is a measured figure, not a contractual commitment.
Is there a limit on the number of users?
No. The virtual PBX has no user limit: you add users as your teams grow.
Can several sites share one phone system?
Yes. All your sites and remote staff share the same PBX, with extensions that reach across offices, shared queues and a local number for each site.
Does it suit a contact centre running outbound campaigns?
Yes. Auto-dialer, call queues, recording, multi-agent WhatsApp and APIs all sit on the same platform. AI call analysis and voice agents are offered by utio.io.
Which CRMs does it integrate with?
Zoho, Clientify, HubSpot, Google Calendar, Holded, GoHighLevel, Odoo, Google Sheets and vTiger, and many more. If you use a different CRM, tell us and we'll confirm how to connect it before you sign up.
Where is the data hosted?
In Spain, in line with the GDPR.
What are your support hours?
Monday to Thursday 9:00–18:00 and Friday 9:00–16:00, Spanish time (CET/CEST), in English, French or Spanish.
How do we migrate from an on-premise PBX?
We port your landline numbers with no interruption and plan the numbering with you. If you'd rather keep your PBX, you can connect it to our network over SIP Trunk.
Let's talk about your operation
Tell us how many sites, seats and calls you handle today and we'll propose a set-up that fits.