IVR and voice menus
Greet every caller with a multilingual interactive voice response that routes them to the right department, around the clock.
Cloud telephony
Virtual PBX
Handle every business call from the cloud, with no physical exchange to install. Numbers, extensions, voice menus and call routing are set up in minutes and scale with your teams.
Key features
Unlimited extensions
Give every colleague an extension wherever they work — office, remote or on the move — all under one company number.
Queues and schedules
Distribute calls by skill, set opening hours and craft your own on-hold messages.
Real-time analytics
Track call volume, answer rate and team performance from a single, clear dashboard.
Choose your plan
Global
€60 /month
€72.60 incl. VAT · from 6 seats
- Flat rate to 50+ countries
- 500 min/seat
- WhatsApp for €10
- IVR and call queues
Recommended
Smart
€150 /month
€181.50 incl. VAT · from 15 seats
- Everything in Global
- AI + CRM + dialer
- API access
- Advanced analytics
Total
€300 /month
€363 incl. VAT · from 25 seats
- Everything in Smart
- Unlimited calls
- Full API
- Dedicated support
Frequently asked questions
Do I need any hardware?
No. The PBX is fully cloud-based: a browser or our app is all you need. Existing IP phones stay compatible.
Can I keep my numbers?
Yes, we handle number porting for your landlines with no service interruption.
How long does setup take?
Most configurations are up and running within a few hours.
Artificial intelligence
Need AI agents for your communications?
Universal Telecom's conversational AI is offered through our dedicated brand utio.io. Explore WhatsApp and voice agents plus AI call analysis there.
WhatsApp agent
Reply to customers on WhatsApp automatically with an AI agent.
AI voice agent
A voice agent that answers and qualifies your calls 24/7.
AI call analysis
Automatic transcription and analysis of your conversations.
Ready to modernise your phone system?
Our experts design the right numbering plan for your organisation, with you.