Multi-agent
More than one person in your company handles the same WhatsApp at once, without passing a phone around.
WhatsApp · WhatsApp API
WhatsApp for your business, handled as a team
Handle your company's WhatsApp across several agents from the Universal Telecom webphone and app, on desktop and mobile. Integrated with your phone system and at a fixed cost.
How it works
Your company's WhatsApp, used by the whole team
- 1
We connect your WhatsApp
We link your company's WhatsApp number to our platform. You keep your usual number, with no need to sign up for a new one.
- 2
Your team handles it
Several agents handle that same WhatsApp from the Universal Telecom webphone and app, on desktop and mobile.
- 3
Everything in one place
WhatsApp and calls live in the same tool, with a shared history and, if you want, an API accessible to your systems.
Features
A simple alternative to the official API
In the webphone and app
Built into the softphone you already use to call, on PC and mobile. A single inbox.
Your usual number
Keep your company's WhatsApp number; you don't need a new one.
Shared history
Every conversation is logged and visible to the whole team.
Built into the phone system
Handle messages and calls from the same panel and with the same extensions.
Accessible API
On the unlimited plan, connect your own systems and automations.
Pricing
Fixed cost, no surprises
Integrated with your phone system
10€ /month
Multi-agent WhatsApp inside your phone system
- Your current WhatsApp number
- Several agents at once
- Built into the webphone and app (PC and mobile)
- Shared conversation history
- Fixed cost, no surprises
Recommended
Unlimited + API
25€ /month
Unlimited usage and accessible API
- Everything in the integrated plan
- Unlimited messaging
- API accessible to your systems
- Custom automations and integrations
- Fixed monthly cost
Both plans have a fixed monthly cost. The integrated plan (10€/month) adds multi-agent WhatsApp to your phone system; the 25€/month plan unlocks it with unlimited usage and leaves the API accessible for your integrations.
Frequently asked questions
Questions about WhatsApp for business
How does Universal Telecom's business WhatsApp work?
We connect your company's WhatsApp number to our platform. From there, several agents can handle that same WhatsApp from the Universal Telecom webphone and app, on desktop and mobile, just as they handle calls. You use your usual number and keep your full history.
Can several people in the company use it at the same time?
Yes. It's multi-agent: more than one person can handle the same WhatsApp number simultaneously, with a shared history, without having to pass a single phone around.
Do I need a new number or Meta's official API?
No. It works with the WhatsApp number your company already uses and does not depend on Meta's official API, which keeps the cost fixed and low.
Does it integrate with the call webphone and app?
Yes. WhatsApp is handled from the same webphone and the same app you use to call, on PC and mobile, within your phone system.
How much does it cost?
It has a fixed cost: 10€/month if you integrate it with the phone system and 25€/month if you want it with unlimited usage and the API accessible to connect your own systems.
Can I automate replies or connect my systems?
Yes. On the 25€/month plan the API stays accessible, letting you integrate your apps, CRMs or automations with WhatsApp.
Want WhatsApp in your phone system?
We set it up with your current number and your team handling it from day one.