Call recording and the GDPR: what to say and when
Learn what to tell callers before recording, which legal basis to choose and how long to keep recordings to avoid GDPR mistakes and protect your business.
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Cloud telephony, global numbering and business communications: advice and news from our team.
When not to automate a call: a practical guide
Learn when not to automate a call, spot signals that require human intervention, and decide which cases need a person before you change your process.
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How law firms can recover enquiries from missed calls
Recover missed-call enquiries with a voice agent that identifies potential clients and supports follow-up, so your law firm can respond with context.
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Integrating WhatsApp with your cloud PBX in one workflow
Learn how to integrate WhatsApp with your cloud PBX, keep context across channels and cut duplicated work so your team can respond more quickly.
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How to transfer a call without making the customer repeat the information
Learn how to transfer calls with context, so customers avoid repeating themselves and your team can resolve requests faster and more effectively.
Read the articleWelcome to the Universal Telecom blog
A blog for companies that do business across borders: what to expect from cloud telephony, global numbering and carrier-grade voice, explained without jargon.
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